- Direct to consumers (DTC)
- Major retailers
- Large enterprise customers
- Small & medium businesses
- All B2C & B2B channels. Rush Order has you covered.
Fulfillment Centers In:
- New York
- Baja, Mexico (Duty-Free to the US)
- Hong Kong
End Customer Support Delivered Via:
- SMS / Text
- Self-service software tools & automation
- Turnkey retailer EDI setup
- Retailer chargeback dispute management
- Credit card fraud management
- A/R and collections. Rush Order gets you paid!
Over our 30+ year history, we were behind the scenes of several of the most exciting high growth initiatives ever created, including brands such as McAfee, Philips, Adaptec, Palm, IBM, Seagate, Flip Video, Dropcam, Williams-Sonoma, Roku, Jawbone, Reebok, The North Face, and many others.
Simply put, we take great pride at Rush Order in being the flexible back office of the world’s best ideas, time and time again.
Founded by Jim Chapman and Doris Kanemura, software company Human Intellect Systems is rebranded and launched as Rush Order, offering fulfillment and customer support solutions.
1997Among many successful launches, Palm stands out as one of the most memorable early wins in Rush Order’s history.
THE FIRST PALM PILOTS ARE SHIPPED
We played a small but memorable part in the Palm Pilot’s success.
It was a crazy idea to put a computer in every “palm” on earth, but the lessons learned were never forgotten.
- We don’t pretend to foretell the future. That’s our client’s job. We simply execute.
- We still treat every new client as if they could be the next billion dollar idea.
Thank you, Andrea, Ed, and the entire Palm team.
1998Rush Order’s transition from “mail order fulfillment” to “e-commerce fulfillment” is complete as we roll out our very first online ordering platform.
LAUNCH OF OUR FIRST E-COMMERCE SHOPPING CART
2001Rush Order expands to New York to service customers faster and more cost effectively from both coasts.
RUSH ORDER EXPANDS TO THE US EAST COAST
2002With new EDI software in place, Rush Order’s first shipments to major retailers ship out the door, breaking away from our heritage as purely a direct to consumer fulfillment provider.
RUSH ORDER EMBARKS ON A TRULY MULTI-CHANNEL SOLUTION
2010 - 2013Rush Order expands its fulfillment center footprint to Canada, Europe, China, Japan, Hong Kong, and Australia. We’re ready to help you scale globally now or whenever the time is right.
RUSH ORDER EXPANDS WORLDWIDE
2019Why call an order management dashboard the “Dream Site”? It’s aspirational, and intentionally so. The Dream platform is a launchpad enabling new features, powerful controls, and continuous improvement for our clients’ businesses. This is just the beginning.
NEW DREAM REPORTS SITE IS LAUNCHED
2020As expensive tariffs are put in place on many US imports from China, Rush Order launches its first facility in Northern Baja, Mexico to service US consumers tariff-free via a Section 321 Clearance. Duty Free Fulfillment is real and it is ready to improve your bottom line!
US DUTY FREE FULFILLMENT IS LAUNCHED
2021Brexit created so many painful challenges for Rush Order clients shipping to consumer and business customers in the UK. Beginning in April 2021, we are proud to support UK domestic fulfillment with 100% overnight delivery.
UK FULFILLMENT CENTER GOES LIVE
OUR AMAZING TEAM
Rush Order is a diverse team of technology and business experts. Our collective experience is derived from the deployment of scalable order fulfillment and customer experience solutions on behalf of organizations of all sizes. From startups to global enterprises, we are the back office of the world's fastest-selling products, time and time again.
Our team is passionate about working with our clients to build innovative technology and operational solutions that blend seamlessly into the background of their business. With Rush Order behind the scenes, our clients are enabled to sell into ANY channel worldwide, create awesome experiences for their customers, objectively measure the success of those experiences, and be paid on time for those sales.