ABOUT RUSH ORDER

Ship to Anyone
Ship From Anywhere
Deliver Great Experiences
Get Paid

EVOLUTION

COMPANY HISTORY

Over our 30+ year history, we were behind the scenes of several of the most exciting high growth initiatives ever created, including brands such as McAfee, Philips, Adaptec, Palm, IBM, Seagate, Flip Video, Dropcam, Williams-Sonoma, Roku, Jawbone, Reebok, The North Face, and many others.

Simply put, we take great pride at Rush Order in being the flexible back office of the world’s best ideas, time and time again.

1989
OUR FOUNDING

Founded by Jim Chapman and Doris Kanemura, software company Human Intellect Systems is rebranded and launched as Rush Order, offering fulfillment and customer support solutions. Rush Order Founders

1997
THE FIRST PALM PILOTS ARE SHIPPED

Among many successful launches, Palm stands out as one of the most memorable early wins in Rush Order’s history.

We played a small but memorable part in the Palm Pilot’s success.

It was a crazy idea to put a computer in every “palm” on earth, but the lessons learned were never forgotten.

  • We don’t pretend to foretell the future. That’s our client’s job. We simply execute.
  • We still treat every new client as if they could be the next billion dollar idea.

Thank you, Andrea, Ed, and the entire Palm team.

Rush Order Fulfillment

1998
LAUNCH OF OUR FIRST E-COMMERCE SHOPPING CART

Rush Order’s transition from “mail order fulfillment” to “e-commerce fulfillment” is complete as we roll out our very first online ordering platform.

2001
RUSH ORDER EXPANDS TO THE US EAST COAST

Rush Order expands to New York to service customers faster and more cost effectively from both coasts.

New York fulfillment warehouse

2002
RUSH ORDER EMBARKS ON A TRULY MULTI-CHANNEL SOLUTION

With new EDI software in place, Rush Order’s first shipments to major retailers ship out the door, breaking away from our heritage as purely a direct to consumer fulfillment provider.

2010 - 2013
RUSH ORDER EXPANDS WORLDWIDE

Rush Order expands its fulfillment center footprint to Canada, Europe, China, Japan, Hong Kong, and Australia. We’re ready to help you scale globally now or whenever the time is right.

Global Fulfillment

2019
NEW DREAM REPORTS SITE IS LAUNCHED

Why call an order management dashboard the “Dream Site”? It’s aspirational, and intentionally so. The Dream platform is a launchpad enabling new features, powerful controls, and continuous improvement for our clients’ businesses. This is just the beginning.

Fulfillment Reporting

2020
US DUTY FREE FULFILLMENT IS LAUNCHED

As expensive tariffs are put in place on many US imports from China, Rush Order launches its first facility in Northern Baja, Mexico to service US consumers tariff-free via a Section 321 Clearance. Duty Free Fulfillment is real and it is ready to improve your bottom line!

Tariff Free Fulfillment Section 321

2021
UK FULFILLMENT CENTER GOES LIVE

Brexit created so many painful challenges for Rush Order clients shipping to consumer and business customers in the UK. Beginning in April 2021, we are proud to support UK domestic fulfillment with 100% overnight delivery.

UK Order Fulfillment

120

Successful Brands

30

Years of Experience

99

Shipment Accuracy

90

End User CSAT

FLEXIBLE FULFILLMENT SOLUTIONS

YOU MAKE IT. YOU SELL IT. WE HANDLE IT.

Our clients entrust Rush Order with their product fulfillment, and to enable an amazing customer experience through a unique mix of solutions. This differentiated blend of our people, services, processes, systems, and company culture enables our clients to:

  • Launch and scale products cost-efficiently
  • Identify opportunities early and take advantage
  • Deal with challenges before they become crises
  • Go fast

OUR AMAZING TEAM

Rush Order is a diverse team of technology and business experts. Our collective experience is derived from the deployment of scalable order fulfillment and customer experience solutions on behalf of organizations of all sizes. From startups to global enterprises, we are the back office of the world's fastest-selling products, time and time again.

Our team is passionate about working with our clients to build innovative technology and operational solutions that blend seamlessly into the background of their business. With Rush Order behind the scenes, our clients are enabled to sell into ANY channel worldwide, create awesome experiences for their customers, objectively measure the success of those experiences, and be paid on time for those sales.

MEET A FEW OF OUR TEAM MEMBERS

Stephanie Cifuentes

Manager, Order Admin

Jim Chapman

CEO / Founder

Doris Kanemura

VP, Order Admin

Dana Madlem

VP, Services

JJ Alcantar

Biz Dev Mgr

OUR BRANDS

BIG & SMALL BRANDS ALIKE, WE SUPPORT YOUR GROWTH