Take Rush Order for a Test Drive!
In the form below, enter your current customer support (CS) headcount, average salaries, and software license expenses on the left.
On the right, you’ll see the cost for an equivalent or better CS solution from Rush Order, including management, individual agents, reporting, and quality assurance software all built in.
Edit the default values below and your bottom line savings are provided at the end. Let’s compare!
WHAT END-CUSTOMERS SAY ABOUT THE BRANDS WE SUPPORT
E-COMMERCE ORDER HELP
Go above and beyond for your direct customers
- Integrate 24/7 email and live chat support directly into your website
- Support your customers via social channels and wherever they wish to engage
- Proactively intervene with shipping exceptions, before customers realize there is a problem
- Leverage data-driven reporting to better understand your customers and their pain points
- Measure customer satisfaction to prove the results!
PRODUCT TECHNICAL SUPPORT
Give your customers the gift of awesome product tech support
- Industry-leading training systems enable your Rush Order agents to deliver a premium product support experience
- Detailed analytics provide a nuanced understanding of customers’ struggles with your product setup & use
- Provide 5-star warranty support with RMA & replacement management integrated under one roof
- Measure customer satisfaction to prove the results!
The Ultimate Customer Experience Toolkit
Meet your customers on their preferred channels
Voice
Chat
Social
SMS Text
Automated Tools
THOUGHTFULLY INTEGRATED WITH ORDER FULFILLMENT
ALL UNDER ONE ROOF
THE RESULTS SPEAK FOR THEMSELVES
End User CSAT
PHONE HOLD TIME
CHAT WAIT TIME
EMAIL REPLY TIME
BACKED BY PRACTICAL REPORTING, KEEPING YOU IN CONTROL
How does Rush Order deliver the highest quality experience for your customers?
- Leverage the #1 Quality Assurance (QA) software tool for Contact Centers.
- Daily evaluations provide real-time feedback to agents, ensuring the feedback loop works perfectly every time.
- Motivational and instructional coachings are delivered to agents 1:1 weekly.
- Our customized Learning Management System (LMS) is set up to easily enroll agents in product and process training modules, all unique to your business.
- Quality scorecards for agents supporting your brand are reported to you weekly.
- With the above training and evaluations in place, we know the agents’ strengths. Rush Order’s skill-based routing system pushes emails, chat sessions, and phone calls to individual agents whose strengths are most likely to delight your customer.
- We continually measure and report Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) to you. Your boardroom & team presentations never looked so good!
READ THE CASE STUDY
900% GROWTH IN A PANDEMIC? WE GOT THIS.
Learn how Vogmask leveraged Rush Order for Customer Support and Logistics to massively scale its business in 2020.
Contact Centers On 4 Continents Supporting 7 Languages
Our Locations
WHAT RUSH ORDER CLIENTS SAY
