CUSTOMER EXPERIENCE (CX)

WE BUILD BRANDS TO REMEMBER!

With over 30 years of contact center experience, Rush Order offers coverage from five locations worldwide 24/7/365.
  • Seamless¬†Integration
  • Flexibility
  • Scalability
  • Cost-Effective
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Your Rush Order Customer Experience Solution

Meet your customers on their preferred channels

Voice

For high touch engagements, Voice is still a powerful tool delivering an effective customer experience. Leverage the same Voice services as high profile brands you know & love, covering 7 languages 24 hours a day.

Email

Email is a primary tool for managing successful customer relationships. As we build your team, we align the tools and agent skillsets to deliver fast, professional, thoughtful email responses to your customers.

Live Chat

Web based chat is a fundamental channel for cutting-edge customer service, soon to surpass email in popularity. Meet your customers where they want to be. Chat is the new norm.

Social

Customers are increasingly eager to engage with brands at the point of discovery. Leverage Rush Order to manage posts and direct messages 24 / 7 with ease.

SMS Text

Text messaging is the most common use of mobile phones by consumers. Stand out from the crowd by offering real time text support, 24 hours a day.

Automated Tools

Not all great experiences need to be delivered by agents. Imagine sending your customers proactive help when a shipment is hit by a weather delay. Imagine automated interactive FAQs.

THOUGHTFULLY INTEGRATED WITH YOUR ORDER FULFILLMENT OPERATIONS
ALL UNDER ONE ROOF

RESULTS THAT SPEAK FOR THEMSELVES

90

End User CSAT

20

PHONE HOLD TIME

20

CHAT WAIT TIME

4

EMAIL REPLY TIME

BACKED BY PRACTICAL REPORTING, KEEPING YOU IN CONTROL

How we deliver the highest quality experience for your customers

  • Leverage the #1 Quality Assurance (QA) software tool for Contact Centers.
  • Daily evaluations provide real-time feedback to agents.
  • Agents acknowledge and sign 100% of the daily evaluations, ensuring the feedback loop works perfectly every time.
  • Motivational and instructional coachings are delivered to agents 1:1 weekly.
  • Our customized Learning Management System (LMS) is set up to easily enroll agents in product and process training modules, all unique to your business.
  • Quality scorecards for your agents are reported to you weekly.
  • With the above training and evaluations in place, we know the agents’ strengths. Our skill-based routing system pushes emails, chat sessions, and phone calls to individual agents whose strengths are most likely to delight your customer.
  • We continually measure and report Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) to you. Your boardroom or team meeting presentations never looked so good!
Customer Service Quality Management Tool

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900% GROWTH IN A PANDEMIC? WE GOT THIS.

Vogmask Case Study

Learn how Vogmask leveraged Rush Order for Customer Support and Logistics to massively scale its business in 2020.

  • 900% Growth in Daily Orders

  • 1000s of Emails & Chat Sessions Weekly

  • 92% Customer Satisfaction

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WHAT OUR CLIENTS SAY

CONTACT US

YOUR CUSTOMERS & YOUR BRAND DESERVE THE BEST EXPERIENCE POSSIBLE

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