Your Rush Order Customer Experience Solution
Meet your customers on their preferred channels
For high touch engagements, Voice is still a powerful tool delivering an effective customer experience. Leverage the same Voice services as high profile brands you know & love, covering 7 languages 24 hours a day.
Email is a primary tool for managing successful customer relationships. As we build your team, we align the tools and agent skillsets to deliver fast, professional, thoughtful email responses to your customers.
Web based chat is a fundamental channel for cutting-edge customer service, soon to surpass email in popularity. Meet your customers where they want to be. Chat is the new norm.
Customers are increasingly eager to engage with brands at the point of discovery. Leverage Rush Order to manage posts and direct messages 24 / 7 with ease.
Text messaging is the most common use of mobile phones by consumers. Stand out from the crowd by offering real time text support, 24 hours a day.
Not all great experiences need to be delivered by agents. Imagine sending your customers proactive help when a shipment is hit by a weather delay. Imagine automated interactive FAQs.
THOUGHTFULLY INTEGRATED WITH YOUR ORDER FULFILLMENT OPERATIONS
ALL UNDER ONE ROOF
RESULTS THAT SPEAK FOR THEMSELVES
End User CSAT
PHONE HOLD TIME
CHAT WAIT TIME
EMAIL REPLY TIME
BACKED BY PRACTICAL REPORTING, KEEPING YOU IN CONTROL
How we deliver the highest quality experience for your customers
- Leverage the #1 Quality Assurance (QA) software tool for Contact Centers.
- Daily evaluations provide real-time feedback to agents.
- Agents acknowledge and sign 100% of the daily evaluations, ensuring the feedback loop works perfectly every time.
- Motivational and instructional coachings are delivered to agents 1:1 weekly.
- Our customized Learning Management System (LMS) is set up to easily enroll agents in product and process training modules, all unique to your business.
- Quality scorecards for your agents are reported to you weekly.
- With the above training and evaluations in place, we know the agents’ strengths. Our skill-based routing system pushes emails, chat sessions, and phone calls to individual agents whose strengths are most likely to delight your customer.
- We continually measure and report Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) to you. Your boardroom or team meeting presentations never looked so good!
READ THE CASE STUDY
900% GROWTH IN A PANDEMIC? WE GOT THIS.
WHAT OUR CLIENTS SAY
From our first meeting, the people at Rush Order were straightforward, gave us real-life examples of success and failures to think about, and embraced our business as their own. While their systems are very useful, it is the people you reach out to get things done and Rush Order gets things done.
Rush Order is a flexible organization that can really adapt to your needs, efficiently scale capacity, and provide the level of process and business rigor that any growing company needs to develop.
Letting Rush Order handle our customer service was a gamechanger. The growth in emails was too much for us to handle. While we still deal with emails that have technical questions, Rush Order takes care of the rest.
Rush Order’s experience in logistics and fulfillment allowed us to scale effortlessly with minimal operational effort internally to our company.