customer support

We build brands to remember.

Through our decades of customer support work with startups and multi-nationals, we know what it takes to build a brand by delighting customers.

No customer wants to interact with a “Business Process Outsourcer”.  To the contrary, Rush Order is built on customer experience outcomes. We take the challenge of carrying the torch for your brand as seriously as you do.

Rush Order offers 24/7 availability from our Gilroy, California based contact center to support the entire customer experience:

  • Pre-sales inquiries
  • Order change requests
  • Order status updates, e.g. “where is my order?”
  • Post-sale technical support & troubleshooting
  • RMA management
  • Warranty replacement management

Beyond just filling a void in your organization, we make your brand shine through the appropriate support channels that may include:

Our entry level solutions start with cost effective activity based pricing arrangements for support of your customers’ order management requests.

For those who need to significantly augment their staffs, we provide dedicated reps that are also capable of in-depth technical troubleshooting.

By combining excellent customer support by reps who are also fully integrated into Rush Order’s fulfillment systems, the result is an extremely efficient operation that delivers an awesome customer experience.

Testimonials

  • "Rush Order is a flexible organization that can readily adapt to your needs, efficiently scale capacity, and provide the level of process and business rigor that any growing company needs to develop."

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    Alex McNealey SVP Operations, POPSUGAR

  • "From our first meeting, the people at Rush Order were straightforward, gave us real-life examples of success and failures to think about, and embraced our business as their own. While their systems are very useful, it is the people you reach out to to get things done and Rush Order gets things done."

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    George Richard Head of Sales Operations at Zolt

  • "Rush Order’s experience in logistics and fulfillment allowed us to scale effortlessly with minimal operational effort internally to our company."

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    David Graas E-Commerce Manager, LSI

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