CUSTOMER EXPERIENCE (CX)

No customer wants to interact with a “Business Process Outsourcer”.  On the contrary, Rush Order’s entire world revolves around customer experience outcomes.

We take the challenge of carrying the torch for your brand as seriously as you do.

Our entry-level solutions start with 100% software-based solutions. Imagine:

• Customers are notified proactively of delayed shipments due to localized events such as bad weather or similar issues in their area.
• Customers can return and exchange products effortlessly online, saving you sales and reducing your customer support overhead.
• Customers victimized by “porch theft” or loss in transit are immediately shipped a replacement product, and you are paid in full for two shipments via Rush Order’s insurance partner.

This is the 21st century. In many cases, there is no reason for you to wait for customers to contact you with complaints. Rush Order’s CX automation turns difficult situations into positive experiences for your customers.

Advanced solutions begin integrating agent based support with cost-effective activity-based pricing arrangements.

For those who need to significantly augment their staff, we provide dedicated agents who are also capable of in-depth technical troubleshooting when customers have your product in hand.

Rush Order combines superior software automation, excellent support agents, and high quality fulfillment operations under one roof. The result is an unparalled experience for your customers.

Our clients’ customer satisfaction survey results and NPS scores back up our claim as the best-integrated Customer Experience (CX) solution available in the market today.