DELIGHT YOUR CUSTOMERS!
If you believe amazing people, solid processes, and a healthy and fun work environment are crucial to your customers’ experience, Rush Order Customer Support may be a great fit for your brand.
Beyond just shipping, your Rush Order CS rockstars are dedicated to delivering happiness to your customers anywhere on the planet, one inquiry at a time.
Build My Team
READ THE CASE STUDY
WHAT END-CUSTOMERS SAY ABOUT THE BRANDS WE SUPPORT
The Ultimate Customer Experience Toolkit
Meet your customers on their preferred channels
Voice
Chat
Social
SMS Text
Automated Tools
THOUGHTFULLY INTEGRATED WITH ORDER FULFILLMENT
ALL UNDER ONE ROOF
E-COMMERCE ORDER HELP
Go above and beyond for your direct customers
- Integrate 24/7 email and live chat support directly into your website
- Support your customers via social channels and wherever they wish to engage
- Proactively intervene with shipping exceptions, before customers realize there is a problem
- Leverage data-driven reporting to better understand your customers and their pain points
- Measure customer satisfaction to prove the results!
PRODUCT TECHNICAL SUPPORT
Give your customers the gift of awesome product tech support
- Industry-leading training systems enable your Rush Order agents to deliver a premium product support experience
- Detailed analytics provide a nuanced understanding of customers’ struggles with your product setup & use
- Provide 5-star warranty support with RMA & replacement management integrated under one roof
- Measure customer satisfaction to prove the results!
THE RESULTS SPEAK FOR THEMSELVES
End User CSAT
PHONE HOLD TIME
CHAT WAIT TIME
EMAIL REPLY TIME
BACKED BY PRACTICAL REPORTING, KEEPING YOU IN CONTROL
How does Rush Order deliver the highest quality experience for your customers?
- Leverage the #1 Quality Assurance (QA) software tool for Contact Centers.
- Daily evaluations provide real-time feedback to agents, ensuring the feedback loop works perfectly every time.
- Motivational and instructional coachings are delivered to agents 1:1 weekly.
- Our customized Learning Management System (LMS) is set up to easily enroll agents in product and process training modules, all unique to your business.
- Quality scorecards for agents supporting your brand are reported to you weekly.
- With the above training and evaluations in place, we know the agents’ strengths. Rush Order’s skill-based routing system pushes emails, chat sessions, and phone calls to individual agents whose strengths are most likely to delight your customer.
- We continually measure and report Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) to you. Your boardroom & team presentations never looked so good!
READ THE CASE STUDY
900% GROWTH IN A PANDEMIC? WE GOT THIS.
Learn how Vogmask leveraged Rush Order for Customer Support and Logistics to massively scale its business in 2020.
Contact Centers On 4 Continents Supporting 7 Languages
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WHAT RUSH ORDER CLIENTS SAY
