Handling the complexities of e-commerce logistics can be a challenging task, especially when it comes to choosing the right fulfilment partner. In the competitive industry of online retail, effective and reliable fulfillment services are important for ensuring customer satisfaction and business growth. 

The UK boasts a wide array of third-party logistics (3PL) providers, each offering unique strengths and capabilities. To help you make an informed decision, we have meticulously researched and evaluated the best fulfillment companies in the UK. 

Our detailed analysis is based on key criteria such as service scope, technology and integration, delivery performance, customer service, pricing, and ratings across different platforms. This article aims to provide you with unbiased, well-researched insights to guide your selection process and enhance your e-commerce logistics operations.

Editor’s note: We thoroughly researched and evaluated the top 3PL providers based on key criteria: range of services, same-day shipping capabilities, warehouse locations across the world, customer support, ratings across different platforms, and years of experience. Each category was carefully rated to ensure a fair comparison. Our dedication to unbiased analysis guarantees that this article delivers credible and well-researched information, helping you to make informed decisions for your e-commerce logistics needs.

Top 6 Best UK Fulfillment Companies 

Based on our rigorous scoring system, here are the top fulfillment companies in the UK that excel in delivering exceptional logistics solutions.

Rush Order

Range of services: order fulfilment services, section 321 fulfilment, returns management, kitting and value added assembly, warehouse management system, customer experience and VAS solutions integrated

Delivery: Same/Two Day Shipping

Ratings across different platforms: 3.4 on Google reviews (11 reviews)

Rush Order offers a wide range of 3PL services that meet the needs of e-commerce businesses. Their solutions include e-commerce fulfillment, retail dropshipping, subscription box fulfillment, and reverse logistics. With warehouses strategically located across the globe, Rush Order ensures quick and efficient delivery, including 2-day express shipping options. Their advanced warehouse management system provides accurate inventory control and real-time updates. Additionally, Rush Order excels in customer support, offering scalable solutions to enhance customer experience and streamline logistics operations.

Zendbox

Range of services: nventory management, order processing, pick and pack, and returns handling

Delivery: Standard

Price: Varies

Ratings across different platforms: 4.3 on Google reviews

Zendbox offers a suite of e-commerce fulfillment services designed to streamline logistics operations and boost business growth. With cutting-edge technology and seamless integrations, Zendbox ensures efficient order management, fast and accurate deliveries, and excellent customer support. Their services include inventory management, custom packaging, returns handling, and B2B fulfillment. With a commitment to innovation and reliability, Zendbox provides end-to-end solutions tailored to meet the unique needs of e-commerce businesses, helping them scale rapidly and deliver exceptional customer experiences. 

Huboo

Range of services: inventory management, order processing, pick and pack, and global shipping

Delivery: Standard

Price: From £650 per Month

Ratings across different platforms: 4.6 on Trustpilot

Huboo implements advanced technology and a people-centric approach to provide comprehensive e-commerce fulfillment services. Their unique hub model ensures high accuracy and efficiency, catering to businesses of all sizes. Huboo's services include inventory management, order processing, and global shipping, all supported by a user-friendly dashboard for real-time tracking. With free setup, integration, and storage for the first two months, Huboo offers flexible and scalable solutions to help e-commerce businesses thrive.

Fulfillment by Amazon (FBA)

Range of services: storage, packaging, shipping, and handling customer service and returns

Delivery: Amazon Prime shipping

Price: From $39.99 per Month (Professional)

Ratings across different platforms: 4.4 on Yelp

FBA offers e-commerce businesses a robust logistics solution leveraging Amazon's vast network. With FBA, sellers can store products in Amazon's fulfillment centers, where Amazon handles storage, packaging, shipping, and customer service. This service includes fast delivery options, such as Prime shipping, and access to Amazon’s customer base, enhancing visibility and sales potential. FBA also provides comprehensive inventory management and return handling, allowing businesses to focus on growth. 

Bezos.ai

Range of services: global warehousing, order management, pick and pack, and shipping services

Delivery: Standard

Price: £3.18 for Standard Delivery

Ratings across different platforms: 4.8 on Clutch

Bezos.ai offers innovative e-commerce fulfillment services designed to help businesses scale efficiently. Their solutions include global warehousing, order management, pick and pack, and shipping services. Utilizing modern technology, Bezos.ai integrates with over 30 sales channels and marketplaces, providing seamless order synchronization and real-time tracking. They offer a personalized touch with dedicated account managers and a transparent process for monitoring inventory and order status. With a strong focus on reducing fulfillment headaches and enhancing operational efficiency, Bezos.ai is a reliable partner for growing e-commerce businesses. 

Green Fulfilment

Range of services: order management, warehousing, pick and pack, shipping, and returns management

Delivery: standard and expedited shipping

Price: Varies

Ratings across different platforms: 4.3 on Google Reviews

Green Fulfilment specializes in providing sustainable and efficient e-commerce fulfillment services. Their offerings include comprehensive order management, warehousing, pick and pack, shipping, and returns management. With a strong focus on environmental responsibility, they utilize eco-friendly practices and technology to streamline operations and reduce their carbon footprint. Their Go Green Platform integrates seamlessly with multiple sales channels, offering real-time inventory insights. Green Fulfilment's dedicated team ensures personalized service, helping businesses grow while maintaining a commitment to sustainability. 

The Bottom Line

Choosing the right 3PL provider is essential for the success and growth of your e-commerce business. The providers evaluated here—Rush Order, Zendbox, Huboo, Fulfillment by Amazon (FBA), Bezos.ai, and Green Fulfilment—each offer unique strengths in range of services, delivery capabilities, technology integration, customer service, pricing, and overall ratings. By understanding the specific offerings and advantages of each, you can make an informed decision that best aligns with your business needs, ensuring efficient logistics and exceptional customer satisfaction.

Our Scoring System Explained

Our detailed grading approach evaluates the effectiveness and reliability of 3PL providers for e-commerce in an open and honest manner.

We created this methodology after thoroughly examining several 3PL providers and identifying the need for a consistent method of comparing them based on key criteria.

Each provider is evaluated using six main criteria: range of services, same-day shipping capabilities, global warehouse locations, customer support, ratings across several platforms, and years of experience. These characteristics are weighted and gathered to generate an overall score, allowing you to immediately see how each service measures up.

How We Score Providers

All factors in our 3PL reviews are scored on a 10-point scale, ranging from 0 to 10. A score of 0 is given only if a provider completely lacks an essential feature, which we strive to avoid if any relevant functionality is present.

Here’s how the 0-10 scale translates for 3PL providers:

• 9.0 – 10: Exceptional in its category (amazing)

• 7.5 – 8.9: Very good, with minor issues (very good)

• 6.0 – 7.4: Average performance with notable shortcomings (average)

• 3.0 – 5.9: Not up to standard (borderline)

• 1.0 – 2.9: Detracts from overall service (unacceptable)

• 0: Lacks this important feature entirely

How We Calculate Overall Scores

The six factors reviewed are weighted based on an overall total of 100%:

• Range of Services: 20%

• Same-Day Shipping: 20%

• Warehouse Locations Across the World: 20%

• Customer Support: 15%

• Ratings Across Different Platforms: 15%

• Years of Experience: 10%

Methodology for Each Factor

To provide an effective evaluation, each 3PL provider is assessed on the following six factors:

Service Scope

We examined the breadth of services offered by each fulfillment company, including inventory management, order processing, packaging, and shipping. Companies providing comprehensive solutions that cover the entire fulfillment process scored higher.

Technology and Integration

The ability of a fulfillment provider to integrate seamlessly with e-commerce platforms and use advanced technology for inventory tracking, order management, and real-time reporting was a crucial factor. Companies with robust tech solutions and easy integration with popular e-commerce platforms were rated higher.

Delivery

Fast and reliable delivery is paramount for e-commerce success. We evaluated each company’s delivery capabilities, including same-day shipping, expedited shipping options, and overall reliability in meeting delivery timelines. Providers with a proven track record of timely deliveries and a range of shipping options ranked higher.

Customer Service

Excellent customer support is essential in the logistics industry. We assessed the availability, responsiveness, and helpfulness of each company's customer service team. Companies that offer 24/7 support, dedicated account managers, and multiple communication channels received higher scores.

Pricing

Cost-effectiveness is a significant consideration for e-commerce businesses. We compared the pricing structures of various fulfillment providers, taking into account setup fees, storage costs, pick and pack fees, and shipping rates. Providers offering transparent and competitive pricing were favored.

Ratings Across Different Platforms

Customer reviews and ratings across various platforms such as Google, Trustpilot, and industry-specific review sites were analyzed. Companies with consistently high ratings and positive feedback were given higher rankings.