D2C Fulfillment

Direct Customer Relationships

Increased Profit Margins

Faster Market Response

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99.99%

Shipment Accuracy

99.9%

On Time Fulfillment

99.9%

Inventory Accuracy

99.9%

On Time Inbound Receiving

90%

Overall Customer Satisfaction

How Our D2C Fulfillment Works

We Receive Your Order

Integrate your store and send your orders to our warehouses, all while ensuring real-time inventory management.

We Store Your Inventory

We carefully store your inventory in our warehouses, maintaining secure conditions for products.

We Ship Your Order

We pick and pack your products securely, ship with trusted carriers, and ensure timely delivery to your customer’s door.

We Optimize Your Returns

We manage smooth returns and product exchanges, and automate refunds upon customer return.

Choosing our D2C Fulfillment Services

Choosing our Direct-to-Consumer (D2C) fulfillment services ensures your operations are smooth and your customers satisfied.
Our professional team handles your products with care, offering flexible warehouse space to grow with your business without the need for additional facilities.
You can expand your operations without hiring more staff, as our skilled team manages all logistical tasks.
Enjoy peace of mind, knowing every aspect of your supply chain is expertly managed, allowing you to focus on business growth and customer satisfaction.

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How Rush Order Helps You

2-Day Shipping

With our strategic locations in the US and many other countries, we can guarantee timely delivery within just two days of order placement.
With both domestic and international shipments, our reliable platform prioritizes speed and accuracy, allowing you to meet deadlines and exceed customer expectations, all for a surprisingly affordable cost.
Inventory Management

With our inventory management solution, you can track stock levels in real-time and integrate with your platform for efficient inventory control. Stay ahead of demand, prevent stockouts, and minimize holding costs.
We will help you improve customer satisfaction with our accurate inventory management system.
Ecommerce Return Processing

We facilitate returns for your customers, improving their shopping experience and building trust in your brand.
With our return management system, you can easily handle return requests, generate return labels, and track return shipments in real-time.

What Rush Order Clients Are Saying

Alex, SVP Operations, PopSugar

“Rush Order is a flexible organization that can really adapt to your needs, efficiently scale capacity, and provide the level of process and business rigor that any growing company needs to develop.”
George, VP Sales, Zolt

“From our first meeting, the people at Rush Order were straightforward, gave us real-life examples of success and failures to think about, and embraced our business as their own. While their systems are very useful, it is the people you reach out to get things done and Rush Order gets things done.”
David, E-Commerce Manager, LSI

“Rush Order’s experience in e-commerce fulfillment allowed us to scale effortlessly with minimal effort internally to our company.”
Kunal, Sr. Account Manager, Kinara International

“I highly recommend Rush Order. Absolutely. One hundred and one percent. There should be no question about their capabilities. They are set up to do exactly what you need. And they’ll be an extension of your team.”
Wendover, CEO, Vogmask

“We couldn’t have gotten here without Rush Order. They are completely amazing. We have a terrific account manager. And, every little exception is handled, so we don’t have to worry about anything falling through the cracks. All of the work Rush Order does has given us the ability to pay more attention to growing the business, marketing, and financial planning.”

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Benefits of D2C Fulfillment Strategies

Direct-to-Consumer (D2C) fulfillment strategies offer several compelling benefits for businesses.
They enable a direct line of communication with customers, increasing customer satisfaction and loyalty by providing personalized experiences and immediate feedback opportunities.
They can significantly increase profit margins by eliminating intermediary costs, allowing businesses to have full control over pricing and distribution.
These strategies afford businesses greater agility in the marketplace. Companies can swiftly adapt to consumer trends and market demands, enabling quicker product launches and adjustments based on real-time consumer data and insights.

Less than 20 Seconds Phone Hold Times

In today’s digital age, sometimes phone support is still your best option to quickly resolve customers’ issues in certain situations. Your outsourced CX team prioritizes calls and chats first to eliminate customer frustration.
Leverage dedicated agents or shared resources, depending on your needs and budget.
Less than 4 Hour Account Management Response

Through email, live chat, and phone, you'll get to know your Rush Order account management team by name and trust they will respond quickly to address your most mission critical questions and requests.
20% Improvement on Ever Metric

On average, brands who outsource their customer service to Rush Order see a 20% improvement in CSAT scores and a 20% reduction in customer support inquiries. By blending onshore and offshore customer service teams, we are almost always cheaper too!

Built for the World’s Fastest Growing Brands

Worldwide Fulfillment Centers

North America

Northern California

Southern California

Ohio

New York

Ontario, Canada

Australia

Sydney, NSW

Europe + UK

Netherlands

United Kingdom

Asia

China

Hong Kong

Japan

Malaysia

Singapore

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We Integrate with Any Sales Channel. Any Platform. Worldwide.

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D2C Fulfillment Common Questions

D2C fulfillment refers to the process where products are sent directly from the manufacturer or primary distributor to the end consumer, bypassing any intermediaries like retailers or wholesalers. This contrasts with traditional fulfillment methods that typically involve multiple layers of distribution, increasing costs and complicating the supply chain.
By cutting out steps in the distribution chain, you can reduce the number of “touches” on your inventory and this directly results to lower costs. This is especially true when you partner with a 3PL like Rush Order that can help you scale and lower shipping expenses.
By removing retailers and wholesalers through a D2C fulfillment model, you retain a direct relationship with each and every customer.
D2C fulfillment requires significant infrastructure and scale to operate profitably. However, this can be accomplished by partnering with a 3PL fulfillment provider like Rush Order who can deliver scalability, variable costs, and lower costs by aggregating volumes across multiple D2C brands.