When evaluating potential third-party logistics (3PL) partners for your e-commerce or physical product brand, it is essential to ask the right questions to ensure the 3PL can meet your specific needs. We’ve heard every question under the sun and decided to summarize the top 10 questions you should ask your 3PL candidates.

From startup to scale to acquisition. Learn how Rush Order helped accelerate June and its smart kitchen appliance business.

Looking to optimize your shipping costs with FedEx or UPS? Understanding how to calculate billable weight is essential for managing your budget and avoiding surprises in your shipping fees. In this blog post, we break down the process of determining billable weight for both carriers.

Each customer service communication channel has its own advantages and disadvantages, so it's important to choose the right method for each situation. In this blog post, we'll explore the pros and cons of chatbots, asynchronous messaging, and live messaging in detail to help you determine which communication mix is right for your business.

Did you know that Artificial Intelligence (AI) is being used more and more to power Interactive Voice Response (IVR) systems?

This cutting-edge technology is revolutionizing the way e-commerce businesses interact with their customers. In this post, we provide an introduction to IVR AI and how it can benefit your e-commerce brand.

Whether you are an e-commerce entrepreneur exploring outsourced customer service for the first time, or an experienced executive looking to "up your CX game", this post explores why Rush Order is different from any other solution you will encounter.

Want to create a great e-commerce customer experience this coming year? Focus on these three simple pillars of excellence for your CX organization.

Cloud-based contact center as a service (CCaaS) solutions offer significant cost-saving and performance-improvement opportunities for CX operations. Learn how in this latest article.