01 — Define the Customer Experience

Our unique methodology starts by understanding your end customer. What type of experience are you trying to create? How do you want customers to perceive your brand? Along with your input and buy-in, your Rush Order team will build and execute the resulting people & technology plan.

02 — Build Your CX Channels

Phone, Email, Chat, Social and other customer support channels are all great tools when used appropriately. We will work with you to define and setup CS channels that enable the ideal customer experience you are creating in step 1. All at the right cost.

03 — Build the Agent Training Curriculum

The Rush Order Learning Management System (LMS) is designed to engage, entertain, and improve the success of your Rush Agents. In addition to general customer support best practices, we create a bespoke training curriculum for your agents. Comprehensive training includes your company and product specific content in the form of text, audio and video. Through fantastic training, we enable Rush Agents to carry the torch for your brand.

04 — Setup Quality Assurance Tools

Rush QA is the quality assurance tool used to perform audits and ensure efficiency from your Rush Agents. We enable weekly performance monitoring for each of your Rush Order Agents to continuously improve and measure success.

05 — Security Implementation

Your customer data is sacred.  Out of the box, your Rush Order CX platform is PCI-DSS and SOC 2 Type II ready. Platform security measures include a tiered firewall architecture, disk encryption, data loss prevention, intrusion scanning, file integrity management, and security event correlation. With the right foundation in place, you are ready to maximize your customers’ experience safely & securely.