Assembly, Kitting, and Value Added Services Done Right

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Fast Turn, High Quality Value Added Services

Repairing, restoring, and repackaging your returned products can unlock massive value for your business.
Your Rush Order team can inspect returned products, diagnose issues, and make repairs to bring the product back to new or near-new condition.
Sell your returns as new again, sell as “factory refurbished”, or use these units for future warranty replacements.
Returned product refurbishment is an important process that helps to reduce waste, save money, and improve sustainability by giving products a second life.
With near-flawless execution, Rush Order can perform quick-turn product assembly, kitting, and bespoke packaging tasks on your behalf.
Whether you have a one-off need or an ongoing value-added requirement as part of your normal fulfillment workflow, Rush Order has you covered with a high-quality VAS operation.
With your guidance, Rush Order stands ready to update or install firmware and software on your electronic devices.
Whether your flashing needs are a one-off project or an ongoing value-added requirement within your normal order fulfillment workflow, Rush Order has you covered with a high-quality Value Added Services (VAS) operation.
Products we flash include tablets, wearable devices, smartphones, computers, and other embedded systems.
Your Rush Order VAS team can quickly and efficiently install new updates or replace faulty software, ensuring that devices are up-to-date and functioning properly.
Your Rush Order team can provide kitting, assembly, and related product preparation services to help get their product ready for major retail store shelves.
From unique product kitting to preparing displays and end caps that meet retailers' unique requirements, your imagination is the limit.
Effective product warranty replacement processes ensure you handle fewer returns, issue fewer refunds, and increase customer satisfaction.
Rush Order’s solutions help you process and track warranty claims, verify customer eligibility, and manage replacement shipments (with or without return shipping).
Warranty management solutions are ready for all your Ecommerce, retail, and other sales channels.
Value Added Services (VAS) can be complex to manage. Your Rush Order account management, engineering, and warehouse teams are experts at executing these critical projects.
Through email, live chat, and phone, you'll get to know your Rush Order account management team by name and trust they will respond quickly to address your most mission-critical questions and requests.

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Customizable. Built for Scale.

Pick & Choose Solutions to Meet Your Needs

Shipping Cost Reduction

All Delivered Under One Roof

Backed by practical reporting

Keeping you in control of your brand

And performance that speaks for itself

Order Fulfillment

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Rush Order's 99.99% shipment accuracy rate is industry leading. Don’t settle for 99% or 99.9% accuracy. With our machine-driven quality control systems, we ensure your customers receive the correct products every time.
DTC / B2C / Ecommerce orders in by 12pm local time will ship same-day, worldwide.
Retailer / B2B orders will always hit your customers' desired delivery windows.
Taking care of your most valuable assets is job #1. Your Rush Order account management team will work with you to schedule a sensible ongoing cycle count and year-end count schedule. You and/or your 3rd party auditors are welcome onsite to validate count results. We’re baffled by stories of other 3PLs losing inventory. Your inventory stays correct and accurate in Rush Order’s safekeeping.
Inbound inventory delivered with an appointment before 12pm local time is offloaded, put away, and made available for outbound fulfillment by the very next business day.
Returns are sorted, recorded, and placed into the correct stock disposition within 3 business days of receipt.
Through email, live chat, and phone, you'll get to know your Rush Order account management team by name and trust they will respond quickly to address your most mission critical questions and requests.

Customer Experience

In today’s digital age, sometimes phone support is still your best option to quickly resolve customers’ issues in certain situations. Your outsourced CX team prioritizes calls and chats first to eliminate customer frustration.
Leverage dedicated agents or shared resources, depending on your needs and budget.
Customers seeking live interaction generate your hottest button issues. Your outsourced support team prioritizes calls and chats first to create great customer experiences.
Same day replies are the new norm and your Rush Order customer care team will deliver on this promise. With <4 hour SLAs, we beat other outsourced call centers and inhouse support teams hands down.
Our brands benefit from unparalleled customer insights and operational efficiency. This leads to continuous improvement in our outsourced solutions and happier customers at the end of the day. Give your brand a boost.
On average, brands who outsource their customer service to Rush Order see a 20% improvement in CSAT scores and a 20% reduction in customer support inquiries. By blending onshore and offshore customer service teams, we are almost always cheaper too!

“Rush Order is a flexible organization that can really adapt to your needs, efficiently scale capacity, and provide the level of process and business rigor that any growing company needs to develop.”
— Alex, SVP Operations, Popsugar

Kinara engaged Rush Order to help a large app-based food delivery brand in need of an online fulfillment platform for individual couriers to easily purchase accessories.

Learn how Kinara and Rush Order scaled a US fulfillment operation from zero to 2,000+ daily orders in a matter of weeks.