Improve Your Agent Performance Through Advanced Software Tools and Consistent Coaching
Continuous Improvement Ensures the Best Customer Experience Outcomes
How do we continually improve agent performance?
01 — Your Quality Assurance Analyst
Quality begins with measurement and focused feedback. We assign a named QA analyst to your account, whose sole goal is to monitor Rush Agent performance and intervene with coaching when necessary. QA analysts are also responsible for heaping praise on Rush Agents when things go better than expected!
02 — Regular 1:1 Coaching Sessions
Leveraging our advanced technology suite, QA analysts can spot issues in chat, email, phone and other channels in real time. Issues are flagged and escalated so success managers can immediately intervene to constantly improve the experience Rush Agents deliver to your customers.
03 — Real Time Agent Feedback
Your Rush Order CX platform provides real time analyses and reporting to ensure things are on track and customers are being delighted. We leverage this technology in every step of the process to help Rush Agents improve in real time.
04 — Measurement & Reporting
Automated surveying of customers objectively quantifies the success of your Rush Order CX solution. Happy customers make repeat purchases, refer friends, and amplify your brand. Measuring outcomes created by the agents and processes driving your customer experience is critical to achieving continuous improvement. Your Rush Order Success team can design, implement, and execute automated customer surveys on your behalf.
E-Commerce Order Help
Go above & beyond for your DTC customers
Integrate 24/7 email and live chat support directly into your website
Support your customers via social channels and wherever they wish to engage
Proactively intervene with shipping exceptions, before customers realize there is a problem
Leverage data-driven reporting to better understand your customers and their pain points
Measure customer satisfaction to prove the results!
Provide the gift of seamless product setup
Industry-leading training systems enable your Rush Order agents to deliver a premium product support experience
Detailed analytics provide a nuanced understanding of customers’ struggles with your product setup & use
5-star warranty support with RMA & replacement management integrated under one roof
Measure customer satisfaction to prove the results!
Product Tech Support
What customers say about the brands we support
“I received amazing quality of support. Y’all went above and beyond to make sure I was taken care of. This company is truly amazing thank you!”
“The company is responsive, accommodating, incredibly customer-oriented. It is a pleasure doing business with them and their product is amazing!”
“Love the speed and quality of customer support, and love a company that stands behind its products!”