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Optimize & Scale
3PL & CX learnings for any DTC brand looking to build the best customer experience possible.
Exactly how much money is saved by outsourcing customer service?
Take our interactive calculator for a test drive!
Everything you need to know about customer service chatbots
The when, why, and how of customer service chatbots for e-commerce
How to Hire and Onboard Your E-Commerce Company’s First Customer Service Manager
A few tips for hiring & onboarding your company's critically important first customer service manager.
How to create happy customers by improving agent morale
Often, call center / customer service employees are the first point of contact for your customers. And, as we all know, happy frontline employees generally lead to happy customers.
In this article, we will discuss five factors contributing to call center employee satisfaction and how you can improve morale. We will also look at some of the benefits that come with creating satisfied employees.
Why DTC brands should consider outsourcing customer service
More and more DTC businesses are realizing the importance of providing excellent customer service. After all, happy customers are more likely to return, and they may also recommend your business to others. In addition, satisfied customers are more likely to be loyal, which can result in increased sales and profits.
So how can you make sure that your business provides great customer service? By outsourcing it to a third party. Here are four considerations you should account for when doing outsourcing.
CSAT Surveys: How They Can Help Create Tighter Relationships with Your Customers
Customer satisfaction surveys, or CSAT surveys, are a valuable way to measure customer happiness and loyalty. They can also help you identify areas where your company is excelling and areas where you need to make improvements. In this post, we will discuss how CSAT surveys can help create tighter relationships with your customers.
8 THINGS YOU SHOULD DO NOW TO PREPARE FOR THE UPCOMING HOLIDAY SELLING SEASON
We’re halfway through another busy year and the holiday selling season is quickly approaching! Are you prepared? If not, don’t worry – we’ve got you covered.
FOUR WAYS TO EASILY & PROACTIVELY SOLVE 80% OF YOUR E-COMMERCE CUSTOMERS’ CHALLENGES
Delighting e-commerce customers at a reasonable expense that preserves your margins is a tough balancing act. Here are are several ideas you can easily implement in your customer experience (CX) planning to get the most bang for your buck.
TOP 5 WAYS TO IMPROVE E-COMMERCE CUSTOMER SATISFACTION (CSAT) TODAY
While business may be booming thanks to e-commerce’s strength, savvy companies know that no matter how crazy things get, CSAT is the metric your brand sizzles or fizzles by.
So how can you keep your CSAT sizzling and show your customers some much-deserved love? Read on for Rush Order’s Top 5 Ways to Improve CSAT and turn casual customers into brand loyalists.