Accelerate your career

Summary

Rush Order is on the hunt for a talented React Developer. As a member of our team, you'll work on exciting projects that are changing the game in the world of e-commerce and fulfillment. You will be responsible for designing, developing, and implementing complex web applications using React and related technologies. You will work closely with cross-functional teams to deliver high-quality software solutions that meet the needs of our clients in the logistics and warehouse industries.

Located just a stone's throw away from the tech hub of Silicon Valley, our team is at the forefront of innovation in this rapidly evolving field. If you're ready to join an exciting, dynamic team that's taking e-commerce and fulfillment to new heights, then apply now and become a part of our legacy!

Responsibilities

Design and develop high-quality web applications using React and related technologies.

Collaborate with designers, product owners, and stakeholders to understand requirements and develop solutions.

Implement and maintain code using best practices and design patterns.

Optimize applications for performance and scalability.

Troubleshoot and debug issues as they arise.

Continuously learn and stay up-to-date with new tools, frameworks, and technologies.

Work collaboratively with other developers and team members to ensure project goals are met.

Requirements

Bachelor's degree in Computer Science or related field.

Proven experience in developing web applications using React and related technologies.

Strong knowledge of JavaScript, HTML, and CSS.

Familiarity with Git and agile development methodologies.

Experience working in logistics or warehouse operations is a plus.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills.

If you are passionate about developing innovative software solutions for logistics and warehouse operations and are excited about working in a dynamic and fast-paced environment, we encourage you to apply for this position.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Experience level:

1 year

Schedule:

8 hour shift

Choose your own hours

Monday to Friday

Work Location: Hybrid remote in Gilroy, CA 95020

Experience: All Levels

Location: Gilroy, California & Phillippines

Multiple positions are available for Customer Support Representatives and Supervisors in a busy contact center environment. Positions are available in-office and remote / work from home.

Overview

The Customer Experience (CX) Agent at Rush Order is the first point of contact for end customers and plays a critical role in delivering high-quality service. As a frontline representative, the CX Agent is responsible for handling customer inquiries, resolving issues, and ensuring that each customer interaction is positive and professional. This position is vital to maintaining Rush Order's reputation for excellent customer service in the third-party logistics (3PL) and ecommerce industries. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment.

Roles & Responsibilities

Customer Interaction:

• Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide accurate information regarding Rush Order’s services, order statuses, and policies.

• Resolve customer issues, complaints, and concerns efficiently while maintaining a positive relationship with the customer.

Problem Resolution:

• Identify and troubleshoot issues related to orders, shipments, and other customer service concerns.

• Escalate complex issues to the CX Manager or other relevant departments as needed.

• Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.

Data Management:

• Accurately document customer interactions and transactions in the CRM system.

• Maintain up-to-date knowledge of Rush Order’s products, services, and internal processes.

• Contribute to the creation of FAQs and other customer support materials to improve service efficiency.

Team Collaboration:

• Work closely with other CX Agents and team members to ensure a consistent and high-quality customer experience.

• Participate in team meetings, training sessions, and other activities aimed at enhancing customer service skills and knowledge.

• Share customer feedback and insights with the team to help improve overall service quality

Performance and Improvement:

• Meet or exceed performance metrics such as response time, customer satisfaction scores, and resolution rates.

• Continuously seek opportunities to improve personal performance and contribute to the team’s success.

• Stay informed about industry trends and best practices in customer service.

Qualifications/Knowledge/Skills/Experience

Education:

• High school diploma or equivalent is required.

• An associate or bachelor’s degree in a related field is a plus.

Experience:

• 1-2 years of relevant customer service experience desired

• Excellent problem-solving abilities with a focus on providing solutions and resolving issues.

• Proficiency in using CRM systems, customer service software, and basic computer applications.

Knowledge:

• Understanding of customer service principles and practices.

• Basic knowledge of the logistics or e-commerce industries is beneficial.

• Familiarity with contact center operations and performance metrics is a plus.

Personal Attributes:

• A customer-centric attitude with a genuine desire to help and support customers.

• Patience, empathy, and the ability to remain calm under pressure.

• Flexibility and adaptability to handle various tasks and responsibilities in a dynamic environment.

Job Details:

Provide oversight of the source inspection of rework activities to ensure that the customer engineering & regulatory documentation is consistent and meet expectations

Prepare, maintain KPIs and miscellaneous reports for the customer.

Act as the team representative in front of the customer.

Knowledge:

Minimum 2 years of experience in Quality.

Experience supervising a team of people

Working knowledge of ISO 9000-2015 quality requirements, including document control

Excellent communication skills (written and verbal).

Strong computer skills including QA applications, word processing, Excel spreadsheets, PowerPoint

Continuous improvement mindset

Working knowledge of Control Plans

Bilingual: English and Spanish

We are seeking a person for Order Admin to join our fast growing team! This is one of the few opportunities to work simultaneously with a variety of Silicon Valley’s most exciting companies.

As part of our team, you will work closely with project managers and specialize in order fulfillment for different channel partners like Amazon, Best Buy, Target, Walmart, and more.

Qualifications:

Team player

Great communication skills (verbal & written)

Positive attitude

Multitasker

Must have proficient computer skills

Strong desire to continue growth and learning

Strong attention to detail

Organized

Willing to work extended hours when called upon

Time management

Self-starter

Must be able to pass a background check and drug test

General Responsibilities:

Setting up new processes

Working with project managers to set up new channel partners

Organize special shipments to channel partners

Communicate daily activities to clients

Maintain and organize client files

Ensure delivery and completion of special orders

Manage inventory

Maintain client portals

Organize product builds / assembly / kitting

Manage chargebacks with channel partners

Benefits:

Medical, Dental, Vision, and Life Insurance

401k match

Flexibility

Opportunities to grow within the company

Experience: Mid-Career

Rush Order Project Managers are responsible for all aspects of our service offerings. The Project Manager is the face of our organization who owns the entire client relationship and the execution of all services in support of client needs.

As part of our team, you will work as an outsourced eCommerce account manager, specializing in order fulfillment and operations for multiple clients. This is one of the few opportunities to work simultaneously with a variety of Silicon Valley’s most exciting companies.

A successful Project Manager expects the unexpected, find solutions to ambiguous problems, and is available to help a client with whatever need arises. At a minimum, this includes direct client contact, business planning, procedure creation, internal staff training and management, and delivering account review presentations.

Over the next several years, we look to train you in every component of our business so you can contribute to our continued growth. It will be exciting, fast-paced work, with lots of new challenges, but you will work alongside a group of seasoned pros who are genuinely interested in helping you succeed.

Qualifications: Candidates must demonstrate a history of success and a drive to build a career. We require:

– Exceptional ability to work with a wide range of tasks and people – Ability to multi-task and prioritize what needs to be done during the day – Excellent communication skills (written and verbal) – Eager to help and ability to take initiative – Beyond just a willingness to learn, an inherent curiosity to understand how things work – Conduct research and turn problems into opportunities and solutions – Strong planning skills and natural attention to detail

A college degree is strongly preferred, but we do not require any specific degree or work experience. Your success will be much more dependent on clear thinking, excellent communication skills, and a natural desire to deliver on your promises.

Many Project Managers have continued with long and fulfilling careers at Rush Order. Others have advanced in a number of roles in consumer tech, IT, operations, research, and consulting.

Trainee / Assistant Project Manager responsibilities:

Communicate and follow up with clients about specific projects and their goals

Generate invoices for clients based on services rendered and in coordination with the Project Manager

Prepare written estimates for clients based on labor, materials, equipment, and other expenses

Visit project site in the warehouse to evaluate progress and to respond to customers’ concerns or questions

Coordinate with suppliers and vendors to ensure warehouse teams have the materials they need

Communicate with department supervisors about delays and any other issues that must be communicated to clients

Assistant Project Manager skills

High school diploma required

Two- or four-year degree preferred

Experience in the logistics or customer service industry is a plus

Ability to follow directions and take initiative when required

Excellent written and verbal communication skills

Organized, but quick to adapt

Familiarity with Microsoft Office and project management software a plus

Multiple positions may be available, some of which may include:

Assembly positions – software and kitting & projects

Warehouse – pick & pack positions

Warehouse – shipping clerk

Warehouse receiving position {computer skills required}

Warehouse returns {RMA} position {computer skills required}

Warehouse supervisor position {computer skills required}

Minimum requirements

Hours: Monday – Friday 8:00 AM to 5:00 / 6:00PM

Must be a team player

Must have English (written/verbal) communication skills

Must be able to lift up to 50 lbs

Must present valid identification upon applying (License, ID, Social Security card, etc.)

Must pass drug test & criminal background check

Available to work overtime

Ability to work under stress and fast pace work environment

Qualifications for experienced positions

Must meet the minimum requirements stated above in addition to the following:

Multi-tasking / Organizational Skills

Experience in related warehouse shipping/receiving

Experience in inventory management

Experience in forklift operations

Familiarity with domestic and international UPS / FedEx procedures

Strong verbal and written communications skills

Ability to organize and prioritize multiple tasks to meet deadlines

Demonstrated computer skills

Responsibilities

Daily fulfillment of orders via (UPS, FedEx, LTL) and the ability to use UPS and FedEx online and installed shipping programs

Ensure accurate and timely preparation of orders for fulfillment Maintaining warehouse inventories in accordance with established procedures

Process International UPS / FedEx and required custom forms Receive shipments (LTL and containers)

Maintain accurate inventory counts using a computer system Procure necessary warehouse supplies as needed

Perform tasks contributing to the condition of the warehouse including maintenance and organization

We offer a competitive hourly wage. Benefits package (Medical, 401K, and more) is available for full-time positions.

Compiles and maintains records of quantity, type, and value of the material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using the computer.

Perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing, and retrieving stock in the warehouse.

Essential duties and responsibilities

Assist shipping and receiving unloading trucks and checking in merchandise

Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area

Sort and place materials or items on racks, shelves, or in bins according to organizational standards

Opens bales, crates, and other containers

Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer. May also assist in counting of physical inventory

Prepare parcels for shipping

Maintains a safe and clean work environment by keeping shelves, pallet area, and workstations neat; Sweep, dust, and mop. Organize warehouse and work area for orderliness at all times

Wear the proper safety equipment

Bookkeeping, Accounts Receivable and Payables Specialist.

Rush Order is a fast-growing results-oriented company supporting the most exciting consumer & enterprise product brands in the world.

We are looking for smart, hard-working individuals to join our accounting team.

Responsibilities will include:

Prepare and balance client monthly reports

Credit card fraud specialist, including calls to end users when needed

B2B collection calls

Issue customer credit card refunds

Prepare monthly client invoices

Accounts Receivables

Accounts Payables

Qualifications:

Exceptional ability to work across multiple business disciplines

Ability to multi-task and prioritize what needs to be done during a very busy day

Excellent communication skills (written and verbal)

Eager to help and ability to take initiative

A willingness to learn

Experience with QuickBooks, NetSuite, or similar accounting systems is a plus

Benefits

Medical, Dental and Life Insurance

401k match

Flexible schedule

Support from an awesome team that will invest in your success and help build your career