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Optimize & Scale
3PL & CX learnings for any DTC brand looking to build the best customer experience possible.
How cloud-based contact center as a service (CCaaS) can help reduce costs
Cloud-based contact center as a service (CCaaS) solutions offer significant cost-saving and performance-improvement opportunities for CX operations. Learn how in this latest article.
Exactly how much money is saved by outsourcing customer service?
Take our interactive calculator for a test drive!
Everything you need to know about customer service chatbots
The when, why, and how of customer service chatbots for e-commerce
How to Hire and Onboard Your E-Commerce Company’s First Customer Service Manager
A few tips for hiring & onboarding your company's critically important first customer service manager.
How to create happy customers by improving agent morale
Often, call center / customer service employees are the first point of contact for your customers. And, as we all know, happy frontline employees generally lead to happy customers.
In this article, we will discuss five factors contributing to call center employee satisfaction and how you can improve morale. We will also look at some of the benefits that come with creating satisfied employees.
Why DTC brands should consider outsourcing customer service
More and more DTC businesses are realizing the importance of providing excellent customer service. After all, happy customers are more likely to return, and they may also recommend your business to others. In addition, satisfied customers are more likely to be loyal, which can result in increased sales and profits.
So how can you make sure that your business provides great customer service? By outsourcing it to a third party. Here are four considerations you should account for when doing outsourcing.