CAREERS

Job Details:

• Provide oversight of the source inspection of rework activities to ensure that the customer engineering & regulatory documentation is consistent and meet expectations
• Prepare, maintain KPIs and miscellaneous reports for the customer.
• Act as the team representative in front of the customer.

Knowledge:

• Minimum 2 years of experience in Quality.
• Experience supervising a team of people
• Working knowledge of ISO 9000-2015 quality requirements, including document control
• Excellent communication skills (written and verbal).
• Strong computer skills including QA applications, word processing, Excel spreadsheets, PowerPoint
• Continuous improvement mindset
• Working knowledge of Control Plans
• Bilingual: English and Spanish

We are looking for coders that are looking to build backend tools for various system integrations and data management. The ideal candidate would be someone that has worked with python and can hit the ground running. But we also welcome entry level candidates that are eager to learn new skills to add to their professional toolbox.

Job Summary

The Help Desk Technician is responsible for being at the front line for all technology-related issues. This individual must have excellent problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. The technician should have some technical understanding of Microsoft operating systems, including various hardware, software, and networking systems.

Duties and Responsibilities

• Receive various IT related inquiries from the warehouse
• Troubleshoots and manages relatively simple hardware, software, or network problems.
• Recognizes and escalates more difficult issues to Tier 2 Support.
• Performs other duties as assigned by supervisor.

• Resolves more complex issues requiring detailed systems and applications knowledge.
• Manages and issues computing assets to all company employees.

• Install personal computers and printers for new employees.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Log help desk activities in the tracking system in a complete, accurate and timely manner.
• Maintain daily performance of computer systems.
• Run diagnostic programs to resolve problems.
• On-site and or remote troubleshooting of standard hardware issues (e.g., desk phones, computer, printers).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications and Experience

• Must be knowledgeable about computer systems.
• Configuring software and hardware
• Troubleshooting and patience
• Excellent customer service skills
• Basic understanding of Microsoft Server environment.

• Proficient in Microsoft Office, DHCP, DNS LAN, and WAN
• High School diploma required.
• Excellent personal computer, mobile device, network, and printer troubleshooting technical skills.
• Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language.
• Proficiency in Windows 10 operating systems 
• Strong written and verbal communication skills in English
• Knowledge of networking concepts and the ability to troubleshoot network printing and wireless issues.
• Able to work in a fast paced, high demand environment with a predominately non-technical workforce.
• Ability to work in a collaborative team environment.

Accounts Receivable/Payables Specialist

Rush Order is a fast-growing results-oriented company supporting the most exciting consumer & enterprise product brands in the world.

We are looking for smart, hard-working individuals to join our accounting team.

Responsibilities will include:

• Prepare and balance client monthly reports
• Credit card fraud specialist, including calls to end users when needed
• B2B collection calls
• Issue customer credit card refunds
• Prepare monthly client invoices
• Accounts Receivables
• Accounts Payables

Qualifications:

• Exceptional ability to work across multiple business disciplines
• Ability to multi-task and prioritize what needs to be done during a very busy day
• Excellent communication skills (written and verbal)
• Eager to help and ability to take initiative
• A willingness to learn
• Experience with QuickBooks a plus

Benefits

• Medical, Dental and Life Insurance
• 401k match
• Flexible schedule
• Support from an awesome team that will invest in your success and help build your career

About Rush Order:

Founded in 1989, Rush Order provides highly flexible and scalable order fulfillment and customer experience solutions to the world’s fastest growing consumer and enterprise product brands. Our headquarters are located in Gilroy, California and our operations span four continents.

Over the years, we were behind the scenes of massive product launches like the Palm Pilot, Flip Video Camcorder, Roku, Jawbone, and many others you’ve probably heard of.

Order Admin

We are seeking a person for Order Admin to join our fast growing team! This is one of the few

opportunities to work simultaneously with a variety of Silicon Valley’s most exciting companies.

As part of our team, you will work closely with project managers and specialize in order

fulfillment for different channel partners like Amazon, Best Buy, Target, Walmart, and more.

Qualifications:

• Team player
• Great communication skills (verbal & written)
• Positive attitude
• Multitasker
• Must have proficient computer skills
• Strong desire to continue growth and learning
• Strong attention to detail
• Organized
• Willing to work extended hours when called upon
• Time management
• Self-starter
• Must be able to pass a background check and drug test

General Responsibilities:

• Setting up new processes
• Working with project managers to set up new channel partners
• Organize special shipments to channel partners
• Communicate daily activities to clients
• Maintain and organize client files
• Ensure delivery and completion of special orders
• Manage inventory
• Maintain client portals
• Organize product builds / assembly / kitting
• Manage chargebacks with channel partners

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401k match
• Flexibility
• Opportunities to grow within the company

Experience:  Mid-Career to Highly Experienced

Rush Order Project Managers are responsible for all aspects of our service offerings. The Project Manager is the face of our organization who owns the entire client relationship and the execution of all services in support of client needs.

As part of our team, you will work as an outsourced eCommerce account manager, specializing in order fulfillment and operations for multiple clients. This is one of the few opportunities to work simultaneously with a variety of Silicon Valley’s most exciting companies.

A successful Project Manager expects the unexpected, find solutions to ambiguous problems, and is available to help a client with whatever need arises. At a minimum, this includes direct client contact, business planning, procedure creation, internal staff training and management, and delivering account review presentations.

Over the next several years, we look to train you in every component of our business so you can contribute to our continued growth. It will be exciting, fast-paced work, with lots of new challenges, but you will work alongside a group of seasoned pros who are genuinely interested in helping you succeed.

Qualifications: Candidates must demonstrate a history of success and a drive to build a career. We require:

– Exceptional ability to work with a wide range of tasks and people – Ability to multi-task and prioritize what needs to be done during the day – Excellent communication skills (written and verbal) – Eager to help and ability to take initiative – Beyond just a willingness to learn, an inherent curiosity to understand how things work – Conduct research and turn problems into opportunities and solutions – Strong planning skills and natural attention to detail

A college degree is strongly preferred, but we do not require any specific degree or work experience. Your success will be much more dependent on clear thinking, excellent communication skills, and a natural desire to deliver on your promises.

Many Project Managers have continued with long and fulfilling careers at Rush Order. Others have advanced in a number of roles in consumer tech, IT, operations, research, and consulting.

We are looking for dedicated and eager coders that are looking to help develop a new reporting infrastructure that services external clients and internal team members. The ideal candidate would be someone that has worked with the ASP.Net platform with C# and can hit the ground running. But we, also, welcome entry-level candidates that are eager to learn new skills to add to their professional toolbox.

The ideal candidate is inquisitive, a natural problem solver, and technically minded. Previous EDI experience is preferred, but not required for the position. The ideal candidate will have some background in programming/coding.

Description:

• Assist with investigating and resolving EDI transactions
• Continuous monitoring for EDI errors and facilitate timely resolutions
• Execute integrations for new clients accurately and within set deadlines
• Ensure accuracy and reliability to any changes made to EDI orders
• Provide support to current partner integrations
• Participate and contribute to process improvements (including workflows, documentation of process and procedures, etc)
• Create and/or modify tools that facilitate the EDI eco-system

Minimum Requirements:

• Strong sense for troubleshooting and root cause analysis
• Excellent ability to quickly learn and grasp multiple processes flows
• Excellent verbal/writing communication skills
• Strong organizational skills and attention to detail
• Demonstrable proficiency in a coding language

Preferred Skills/Qualifications:

• Previous experience with EDI systems
• Familiarity with EDI VANs
• Working knowledge of FTP and File Systems
• Working knowledge of SQL

Multiple positions may be available, some of which may include:

• Assembly positions – software and kitting & projects
• Warehouse – pick & pack positions
• Warehouse – shipping clerk
• Warehouse receiving position {computer skills required}
• Warehouse returns {RMA} position {computer skills required}
• Warehouse supervisor position {computer skills required}

Minimum requirements

• Hours: Monday – Friday 8:00 AM to 5:00 / 6:00PM
• Must be a team player
• Must have English (written/verbal) communication skills
• Must be able to lift up to 50 lbs
• Must present valid identification upon applying (License, ID, Social Security card, etc.)
• Must pass drug test & criminal background check
• Available to work overtime
• Ability to work under stress and fast pace work environment

Qualifications for experienced positions

Must meet the minimum requirements stated above in addition to the following:

• Multi-tasking / Organizational Skills
• Experience in related warehouse shipping/receiving
• Experience in inventory management
• Experience in forklift operations
• Familiarity with domestic and international UPS / FedEx procedures
• Strong verbal and written communications skills
• Ability to organize and prioritize multiple tasks to meet deadlines
• Demonstrated computer skills

Responsibilities

• Daily fulfillment of orders via (UPS, FedEx, LTL) and the ability to use UPS and FedEx online and installed shipping programs
• Ensure accurate and timely preparation of orders for fulfillment Maintaining warehouse inventories in accordance with established procedures
• Process International UPS / FedEx and required custom forms Receive shipments (LTL and containers)
• Maintain accurate inventory counts using a computer system Procure necessary warehouse supplies as needed
• Perform tasks contributing to the condition of the warehouse including maintenance and organization
• We offer a competitive hourly wage. Benefits package (Medical, 401K, and more) is available for full-time positions.

Compiles and maintains records of quantity, type, and value of the material, equipment, merchandise, or supplies stocked in establishment: Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using the computer.

Perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing, and retrieving stock in the warehouse.

Essential duties and responsibilities

• Assist shipping and receiving unloading trucks and checking in merchandise
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area
• Sort and place materials or items on racks, shelves, or in bins according to organizational standards
• Opens bales, crates, and other containers
• Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer. May also assist in counting of physical inventory
• Prepare parcels for shipping
• Maintains a safe and clean work environment by keeping shelves, pallet area, and workstations neat; Sweep, dust, and mop. Organize warehouse and work area for orderliness at all times
• Wear the proper safety equipment

Experience:  All Levels

Multiple positions are available for Customer Support Representatives and Supervisors in a busy contact center environment. Positions are available in-office and remote / work from home.