Outsource Customer Service to Improve Agent Empathy & Performance
Excellent agent training yields the best CX outcomes
How we train agents to create the very best customer experience for your DTC brand:
01 — Meet & Greet Your New Teammates
Meet your team! Your Rush Agents are eager to learn about your products, become an integral part of your business, and be energized by your brand.
02 — The Unboxing Experience
Before your Rush Agents are influenced by detailed training and knowledge sharing, we give your agents the same unboxing experience your end customers will receive. Just like a customer, agents will open the packaging, read the quick start guide, complete setup, and enjoy the use of the product. This steps creates fresh questions in agents’ minds and begins the process of building empathy with the customers they will support.
03 — Online Training Course
The Rush Order Learning Management System (LMS) is designed to engage, entertain, and improve the success of your Rush Agents. In addition to general CS best practices, we create a bespoke training curriculum for your agents. Comprehensive training includes company and product-specific content in the form of text, audio and video. Through fantastic training, we enable Rush Agents to carry the torch for your brand.
04 — Group Training
Practice. Practice. Practice. Online courses are augmented by group discussion, role playing, and practice. With the benefit of our live group training curriculum, Rush Agents will be ready to delight your customers in no time.
E-Commerce Order Help
Go above & beyond for your DTC customers
Integrate 24/7 email and live chat support directly into your website
Support your customers via social channels and wherever they wish to engage
Proactively intervene with shipping exceptions, before customers realize there is a problem
Leverage data-driven reporting to better understand your customers and their pain points
Measure customer satisfaction to prove the results!
Provide the gift of seamless product setup
Industry-leading training systems enable your Rush Order agents to deliver a premium product support experience
Detailed analytics provide a nuanced understanding of customers’ struggles with your product setup & use
5-star warranty support with RMA & replacement management integrated under one roof
Measure customer satisfaction to prove the results!
Product Tech Support
What customers say about the brands we support
“I received amazing quality of support. Y’all went above and beyond to make sure I was taken care of. This company is truly amazing thank you!”
“The company is responsive, accommodating, incredibly customer-oriented. It is a pleasure doing business with them and their product is amazing!”
“Love the speed and quality of customer support, and love a company that stands behind its products!”