Rush Order: Fulfillment for the World's Fastest-Growing Brands

Since 1989, Rush Order has handled the fulfillment, warehousing, and customer experience work that lets ecommerce, retail, and enterprise brands focus on building their business instead of running a warehouse. One partner, thirteen fulfillment centers, four continents.

Get a Quote Now →
1989FOUNDED 99.99%ACCURACY 13CENTERS 150+BRANDS 600K+SQ FT

Who We Are

A Privately Held 3PL Built for Brands That Outgrow Spreadsheets

Rush Order, Inc. is a privately held third-party logistics (3PL) company headquartered at 6600 Silacci Way in Gilroy, California. Since 1989, we've offered flexible, high-quality order fulfillment and order processing services rooted in the successful handling of millions of orders worldwide.

What separates Rush Order from a typical warehouse-for-hire is the combination of three functions under one roof: order fulfillment and warehousing, real-time inventory and reporting technology, and outsourced customer experience (CX). Brands don't need to stitch together a fulfillment vendor, a software platform, and a support team separately, Rush Order is built to be all three, working as one.

That structure is why clients describe us less as a vendor and more as an extension of their own team: the flexible, scalable back office standing behind the brand's storefront, whether that storefront is on Shopify, Amazon, Walmart, Target, or all of the above at once.

Get a Quote Now →
Company Snapshot
Founded 1989
Headquarters Gilroy, California
Ownership Privately Held
Core Services Fulfillment · Warehousing · CX
Global Footprint 13 Fulfillment Centers
Regions Served N. America, Europe, Asia, Australia
Order Accuracy 99.99%
On-Time Fulfillment 99.9%
Platforms Supported Shopify, Amazon, Walmart, Target, NetSuite +more

JJ Alcantar

Head of Business Development

Stephanie Cifuentes

Manager, Order Admin

Brooke Dorsey

Head of Enterprise Accounts

Jim Chapman

Co-Founder

Joseph Suzuki

Head of Technology

Miguel Barraza

Head of Warehouse Operations

Dana Madlem

VP Services

Chrissie Nelms

Manager, CX

Anthony Ramirez

Director, CX

Doris Kanemura

Co-Founder

Rush Order is a diverse team of technology and business experts. Our collective experience is derived from the deployment of scalable order fulfillment and customer experience solutions on behalf of organizations of all sizes. From startups to global enterprises, we are the back office of the world's fastest-selling products, time and time again.

Our team is passionate about working with our clients to build innovative technology and operational solutions that blend seamlessly into the background of their business. With Rush Order behind the scenes, our clients are enabled to sell into ANY channel worldwide, create awesome experiences for their customers, objectively measure the success of those experiences, and be paid on time for those sales.

Leadership

The People Behind the Operation

Rush Order is run by a team of logistics, technology, and customer experience specialists, the same people your account team will actually work with.

OUR STORY

35+ YEARS OF FULFILLMENT, ONE ORDER AT A TIME

From a Gilroy warehouse serving early tech and consumer brands to a thirteen-location global network, here are the milestones that shaped the company clients work with today.

1989

Founded in Gilroy, California

Rush Order opens as an order-processing and fulfillment company, built on the discipline of getting orders picked, packed, and shipped accurately — a standard that still anchors the business today.

1990s – 2000s

Earning Trust With Early Tech & Consumer Brands

Rush Order's early client work — including fulfillment for companies such as IBM, Palm Computing, Kaiser Permanente, and McAfee — built the operational muscle for handling complex, high-volume, and time-sensitive shipments at scale.

2010s

Adding Customer Experience Under the Same Roof

As ecommerce accelerated, Rush Order expanded from a fulfillment-only model into an integrated fulfillment-plus-CX partner, giving brands a single point of contact for both the shipment and the customer conversation around it.

2015 – 2020

Building a Global Network

Rush Order extends its physical footprint beyond North America into the Netherlands, the United Kingdom, Australia, and across Asia — laying the groundwork for what is now a 13-location fulfillment network spanning four continents.

2020

Proof Under Pressure

When the pandemic hit, mask brand Vogmask saw daily order volume spike 900% almost overnight. Rush Order's fulfillment and CX teams scaled together in real time, keeping both shipping speed and support quality intact through the surge.

Recent

Expanding U.S. Coverage, Earning Recognition

Rush Order opens a Texas fulfillment center to shorten transit times across the southern and central United States, and is named among the Best 3PLs in Australia by independent directory Fulfill.com in 2026.

Today

13 Fulfillment Centers, 150+ Brands, One Standard

Rush Order now operates fulfillment centers across the United States, Canada, Europe, Asia, and Australia — supporting more than 150 brands, from pre-revenue startups to companies that have scaled through acquisition, all held to the same 99.99% accuracy standard.

Get a Quote Now →

What Rush Order Clients Are Saying

  • Alex, SVP Operations, PopSugar

    “Rush Order is a flexible organization that can really adapt to your needs, efficiently scale capacity, and provide the level of process and business rigor that any growing company needs to develop.”

  • George, VP Sales, Zolt

    “From our first meeting, the people at Rush Order were straightforward, gave us real-life examples of success and failures to think about, and embraced our business as their own. While their systems are very useful, it is the people you reach out to get things done and Rush Order gets things done.”

  • David, E-Commerce Manager, LSI

    “Rush Order’s experience in e-commerce fulfillment allowed us to scale effortlessly with minimal effort internally to our company.”

  • Kunal, Sr. Account Manager, Kinara International

    “I highly recommend Rush Order. Absolutely. One hundred and one percent. There should be no question about their capabilities. They are set up to do exactly what you need. And they’ll be an extension of your team.”

  • Wendover, CEO, Vogmask

    “We couldn’t have gotten here without Rush Order. They are completely amazing. We have a terrific account manager. And, every little exception is handled, so we don’t have to worry about anything falling through the cracks. All of the work Rush Order does has given us the ability to pay more attention to growing the business, marketing, and financial planning.”

Our Mission

Be the Flexible, Accurate Back Office Every Growing Brand Wishes It Had

Rush Order's mission is simple: remove fulfillment, warehousing, and customer support as bottlenecks to growth. Whether a brand ships ten orders a day or ten thousand, the standard doesn't change: accurate, on-time, and invisible in the best way, so our clients can focus on their product instead of their pick list.

✓ 99.99% order accuracy and 99.9% on-time fulfillment, every day
✓ Scales from a garage startup to thousands of daily orders without service gaps
✓ One partner for fulfillment, warehousing, and customer experience
✓ 13 fulfillment centers across North America, Europe, Asia, and Australia
✓ Real-time inventory visibility — no spreadsheets, no guesswork
✓ No-pressure, no-obligation onboarding: we earn the relationship first

Big & small brands alike, we support your growth

Our Core Values

The Standards Behind Every Order We Ship

These are the operating principles clients experience in practice, in every integration, every peak season, and every support ticket.

ACCURACY FIRST

We Don't Make Mistakes

Barcode verification at multiple checkpoints keeps order accuracy at 99.99%. Fewer wrong-item complaints for your customers, fewer support tickets for you.

ROOM TO GROW

Scale Without the Growing Pains

When order volume jumps from ten a day to a thousand, we scale storage and processing capacity to match, no scramble for space, no temp-staffing gaps.

GLOBAL, BUT LOCAL

Inventory Closer to Your Customer

Thirteen fulfillment centers across four continents mean shorter shipping zones, faster transit, and lower international shipping costs for your customers.

PARTNER, NOT VENDOR

An Extension of Your Team

Clients get a named account team, not a ticket queue. We treat every exception, every return, and every peak-season spike as our problem to solve, too.

Get a Quote Now →

Why Brands Choose Rush Order

What Sets Us Apart in the 3PL Market

There are a lot of fulfillment companies. Here's what actually shows up in the results when brands work with Rush Order.

35+

Decades of Operating History

In continuous operation since 1989, with the institutional knowledge that comes from processing millions of orders across every kind of product and sales channel.

SINCE 1989 · GILROY, CA
99.99%

Order Accuracy, Verified Daily

Multi-checkpoint barcode verification keeps mis-ships rare, and 99.9% on-time fulfillment keeps delivery promises intact even during peak season.

ACCURACY · ON-TIME RATE
13

Fulfillment Centers, 4 Continents

North America, Europe, Asia, and Australia, backed by 600,000+ square feet of warehouse space, so inventory sits closer to the customer, not just closer to the brand.

GLOBAL FOOTPRINT
900%

Proven at Extreme Scale

When Vogmask's orders spiked 900% at the start of the pandemic, and when Kinara scaled from zero to 2,000+ daily orders in weeks, Rush Order's systems held.

STRESS-TESTED IN PRODUCTION
10+

Tech-Enabled, Not Tech-Blocked

Native integrations with Shopify, Amazon, Walmart, Target, Best Buy, NetSuite, and crowdfunding platforms mean orders sync automatically, no manual entry.

PLATFORM INTEGRATIONS
★

Independently Recognized

Named among the Best 3PLs in Australia by fulfillment directory Fulfill.com (2026, third-party recognition, not just a claim on our own website.

FULFILL.COM · 2026

How We're Structured

Six Service Lines, One Fulfillment Partner

Most brands start with one need, usually ecommerce fulfillment, and expand into others as they grow. Rush Order builds every service line to work together from day one.

📦

Ecommerce & D2C Fulfillment

Pick, pack, and ship for Shopify, WooCommerce, and direct-to-consumer stores, with same-day processing on orders received before cutoff.

🛒

Amazon & Marketplace Fulfillment

FBA prep to Amazon's exact specifications, Seller Fulfilled Prime (SFP), and multi-marketplace order routing.

🏢

B2B & Retail Fulfillment

Retailer EDI connections and compliant big-box shipments for brands landing on shelves at retailers like Target.

↩️

Reverse Logistics & Returns

Inspection, restocking, and automated refunds — plus return-pattern reporting that has helped clients catch recurring product issues.

🧩

Kitting & Value-Added Assembly

Everything from simple product bundles and handwritten inserts to complex, tested multi-part electronic assemblies.

🎧

Outsourced Customer Experience

Email, chat, and phone support delivered by a named CX team — brands using it see higher CSAT and fewer inbound tickets.

Get a Quote Now →

Industries We Serve

The Right Fulfillment for Every Product You Sell

Different products need different handling. Our warehouse teams and systems are built around the specific compliance, packaging, and storage needs of each category below.

Facility Standards

Your Inventory, Held to a Warehouse Standard

01 · MONITORING

24/7 Surveillance

Every Rush Order facility is monitored around the clock, with access controls and regular security patrols protecting client inventory at all times.

02 · VERIFICATION

Barcode-Checked Pick & Pack

Orders are verified at multiple checkpoints during picking and packing, the process behind our 99.99% order accuracy rate.

03 · ORGANIZATION

Cycle-Counted Inventory

Regular cycle counts and "golden zone" placement for fast-moving SKUs keep what's in the system matched to what's on the shelf.