Want to create a great e-commerce customer experience this coming year? Focus on these three simple pillars of excellence for your CX organization.

Cloud-based contact center as a service (CCaaS) solutions offer significant cost-saving and performance-improvement opportunities for CX operations. Learn how in this latest article.

A few tips for hiring & onboarding your company's critically important first customer service manager.

More and more DTC businesses are realizing the importance of providing excellent customer service. After all, happy customers are more likely to return, and they may also recommend your business to others. In addition, satisfied customers are more likely to be loyal, which can result in increased sales and profits.

So how can you make sure that your business provides great customer service? By outsourcing it to a third party. Here are four considerations you should account for when doing outsourcing.

Customer satisfaction surveys, or CSAT surveys, are a valuable way to measure customer happiness and loyalty. They can also help you identify areas where your company is excelling and areas where you need to make improvements. In this post, we will discuss how CSAT surveys can help create tighter relationships with your customers.

We’re halfway through another busy year and the holiday selling season is quickly approaching! Are you prepared? If not, don’t worry – we’ve got you covered.

Delighting e-commerce customers at a reasonable expense that preserves your margins is a tough balancing act. Here are are several ideas you can easily implement in your customer experience (CX) planning to get the most bang for your buck.