Blog
Optimize & Scale
3PL & CX learnings for any DTC brand looking to build the best customer experience possible.
Seamless Integration: Elevating Your eCommerce Brand with a Superior Customer Support + 3PL Partnership
As an eCommerce brand, successfully integrating your customer support operations with your 3PL partner can turbocharge your customer experience, creating a seamless journey that keeps customers coming back. In this post, we discuss how to accomplish this integration.
How to Conduct a Successful 3PL Quarterly Business Review (QBR)
Conducting regular quarterly business reviews (QBRs) with your 3PL is one of the most powerful tools to improve your partnership. In this post, we provide downloadable QBR templates and how-to guidance to make your QBRs much more effective.
Is your ecommerce business ready to outsource to a 3PL? Take the quiz and find out!
In 5 minutes or less, answer 18 questions and we’ll send you a personalized 3PL-readiness report!
Shopify and the Fulfillment Fumble: A Cautionary Tale for E-commerce Brands
Shopify unloaded Deliverr, its fulfillment arm. Here’s a quick take on the news from Rush Order.
US Shipping 101, Part 2: A Detailed Overview of Service Levels with FedEx, UPS, and USPS
In this post, we provide a detailed overview of the different service levels offered by each carrier, helping you make an informed decision for your shipping requirements.
US Shipping 101, Part 1: A basic comparison between FedEx, UPS, and USPS
Choosing the right shipping carrier for your business is essential for timely and cost-effective deliveries. In this post we start with a basic comparison of the three major shipping carriers: FedEx, UPS, and the United States Postal Service (USPS)
The top 10 questions you should ask any prospective 3PL
When evaluating potential third-party logistics (3PL) partners for your e-commerce or physical product brand, it is essential to ask the right questions to ensure the 3PL can meet your specific needs. We’ve heard every question under the sun and decided to summarize the top 10 questions you should ask your 3PL candidates.
Behind the Scenes at Rush Order: Unveiling the Ingredients of Our Uniquely Successful CX Results
Take a look behind the scenes as we unveil the secrets of Rush Order’s end-customer support success, including our strategic use of onshore and offshore agents, cutting-edge technology solutions, and impressive performance metrics.
Zendesk & OpenAI: The Future of Customer Service and What It Means for Rush Order Clients
Zendesk's recently announced partnership with OpenAI is poised to revolutionize how businesses address customer needs. In this post, we'll explore the key benefits of this partnership and what it means for Rush Order clients.
From startup to scale. A behind the scenes case study.
From startup to scale to acquisition. Learn how Rush Order helped accelerate June and its smart kitchen appliance business.
FedEx Announces Move Toward Combined Delivery Units
FedEx announced plans to consolidate FedEx Ground and FedEx Express into a single entity to streamline operations and improve competitiveness against rivals UPS and Amazon. What does this mean for you? Read on to find out.
How the best eCommerce brands leverage CX to boost revenue
A positive CX can lead to increased customer loyalty, higher customer lifetime value, and improved word-of-mouth marketing. In this blog post, we'll explore the top 5 ways that successful e-commerce brands use CX to grow revenue.
How to calculate shipment billable weight
Looking to optimize your shipping costs with FedEx or UPS? Understanding how to calculate billable weight is essential for managing your budget and avoiding surprises in your shipping fees. In this blog post, we break down the process of determining billable weight for both carriers.
Right place, right time. Chatbots vs async messaging vs live messaging
Each customer service communication channel has its own advantages and disadvantages, so it's important to choose the right method for each situation. In this blog post, we'll explore the pros and cons of chatbots, asynchronous messaging, and live messaging in detail to help you determine which communication mix is right for your business.
The future of IVR AI for e-commerce brands
Did you know that Artificial Intelligence (AI) is being used more and more to power Interactive Voice Response (IVR) systems?
This cutting-edge technology is revolutionizing the way e-commerce businesses interact with their customers. In this post, we provide an introduction to IVR AI and how it can benefit your e-commerce brand.
The Importance of the CX Quality Assurance Analyst
Do you know what the role of the CX Quality Assurance Analyst is in the contact center? If not, you're missing out on one of the most important positions in customer experience.
Why Rush Order CX is Different
Whether you are an e-commerce entrepreneur exploring outsourced customer service for the first time, or an experienced executive looking to "up your CX game", this post explores why Rush Order is different from any other solution you will encounter.
Three Pillars of CX Excellence to Focus on in the New Year
Want to create a great e-commerce customer experience this coming year? Focus on these three simple pillars of excellence for your CX organization.