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Optimize & Scale
3PL & CX learnings for any DTC brand looking to build the best customer experience possible.
Zendesk & OpenAI: The Future of Customer Service and What It Means for Rush Order Clients
Zendesk's recently announced partnership with OpenAI is poised to revolutionize how businesses address customer needs. In this post, we'll explore the key benefits of this partnership and what it means for Rush Order clients.
From startup to scale. A behind the scenes case study.
From startup to scale to acquisition. Learn how Rush Order helped accelerate June and its smart kitchen appliance business.
FedEx Announces Move Toward Combined Delivery Units
FedEx announced plans to consolidate FedEx Ground and FedEx Express into a single entity to streamline operations and improve competitiveness against rivals UPS and Amazon. What does this mean for you? Read on to find out.
How the best eCommerce brands leverage CX to boost revenue
A positive CX can lead to increased customer loyalty, higher customer lifetime value, and improved word-of-mouth marketing. In this blog post, we'll explore the top 5 ways that successful e-commerce brands use CX to grow revenue.
How to calculate shipment billable weight
Looking to optimize your shipping costs with FedEx or UPS? Understanding how to calculate billable weight is essential for managing your budget and avoiding surprises in your shipping fees. In this blog post, we break down the process of determining billable weight for both carriers.
Right place, right time. Chatbots vs async messaging vs live messaging
Each customer service communication channel has its own advantages and disadvantages, so it's important to choose the right method for each situation. In this blog post, we'll explore the pros and cons of chatbots, asynchronous messaging, and live messaging in detail to help you determine which communication mix is right for your business.
The future of IVR AI for e-commerce brands
Did you know that Artificial Intelligence (AI) is being used more and more to power Interactive Voice Response (IVR) systems?
This cutting-edge technology is revolutionizing the way e-commerce businesses interact with their customers. In this post, we provide an introduction to IVR AI and how it can benefit your e-commerce brand.
The Importance of the CX Quality Assurance Analyst
Do you know what the role of the CX Quality Assurance Analyst is in the contact center? If not, you're missing out on one of the most important positions in customer experience.
Why Rush Order CX is Different
Whether you are an e-commerce entrepreneur exploring outsourced customer service for the first time, or an experienced executive looking to "up your CX game", this post explores why Rush Order is different from any other solution you will encounter.
Three Pillars of CX Excellence to Focus on in the New Year
Want to create a great e-commerce customer experience this coming year? Focus on these three simple pillars of excellence for your CX organization.
Enable a Great Customer Experience Despite Shipment Weather Delays
Winter storms and natural disasters can create the disappointing effect of delaying eCommerce shipments in transit. In this article, we explore how to create the best customer experience possible despite those delays.
An Overview of 2023 FedEx & UPS General Rate Increases (GRI)
An Overview of 2023 FedEx & UPS General Rate Increases (GRI)
How cloud-based contact center as a service (CCaaS) can help reduce costs
Cloud-based contact center as a service (CCaaS) solutions offer significant cost-saving and performance-improvement opportunities for CX operations. Learn how in this latest article.
