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Optimize & Scale

3PL & CX learnings for any DTC brand looking to build the best customer experience possible.

What is USPS Ground Advantage?
Dana Madlem Dana Madlem

What is USPS Ground Advantage?

What is USPS Ground Advantage? Discover what USPS Ground Advantage is and how it simplifies e-commerce shipping. Learn about this 2 - 5 day service and its impact on businesses. Also learn how Rush Order can save you even more than this on your shipping costs.

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What is 4PL vs 3PL?
Dana Madlem Dana Madlem

What is 4PL vs 3PL?

Discover the differences between 4PL and 3PL logistics models, including the strengths and weaknesses of each approach.

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Understanding Retailer Compliance Chargebacks
Dana Madlem Dana Madlem

Understanding Retailer Compliance Chargebacks

Retailer compliance chargebacks are the dark side of selling to retailers . These penalties, imposed by retailers for non-compliance with their guidelines, can be burdensome and sometimes, unwarranted. In this post, we delve into what retailer compliance chargebacks are, real-world examples of such penalties, and most importantly, how Rush Order successfully disputes these chargebacks to protect your business from unnecessary costs.

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Residential vs. Commercial Deliveries: What You Need to Know
JJ Alcantar JJ Alcantar

Residential vs. Commercial Deliveries: What You Need to Know

In part 5 of our ongoing US Parcel Shipping Guide, we dive deeper into the differences between residential and commercial deliveries, focusing on how shipping carriers, specifically FedEx and UPS, calculate and apply the residential surcharge. The article offers practical guidance on how businesses can navigate these surcharges and strategically negotiate their shipping rates based on their specific shipment profiles.

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Our Predictions for CX in 2030: AI + Humans
Dana Madlem Dana Madlem

Our Predictions for CX in 2030: AI + Humans

Uncover the dynamic trends shaping the future of e-commerce customer experience (CX). We'll dive into the rise of artificial intelligence driven conversational experiences that simulate human interaction, examine how AI is empowering human agents to deliver personalized service, and explore the emergence of customer autonomy in shaping their own service experiences. We'll also delve into how data is becoming a key player in curating personalized experiences and the evolution of omnichannel customer journeys.

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The top 10 questions you should ask any prospective 3PL
Dana Madlem Dana Madlem

The top 10 questions you should ask any prospective 3PL

When evaluating potential third-party logistics (3PL) partners for your e-commerce or physical product brand, it is essential to ask the right questions to ensure the 3PL can meet your specific needs. We’ve heard every question under the sun and decided to summarize the top 10 questions you should ask your 3PL candidates.

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