Blog
Optimize & Scale
3PL & CX learnings for any DTC brand looking to build the best customer experience possible.
Amazon Seller Fulfilled Prime (SFP) 3PL Fulfillment Service
Amazon Seller Fulfilled Prime (SFP) is re-opening its doors. Learn how Rush Order can help you get ready to take advantage of this unique sales channel.
6 Things DTC Brands Should Do Now to Prepare for the Holiday Season
Prepare your DTC brand for the upcoming holiday peak shipping season with these helpful tips & reminders. Let’s make this holiday selling season your best yet!
Finding the Best 3PL Provider for Your Ecommerce Business
Looking for the best 3PL provider for your ecommerce brand? Using Rush Order’s new assessment tool, we help cut through hours of research for you with customized recommendations for the best 3PL for your unique business needs.
What is USPS Ground Advantage?
What is USPS Ground Advantage? Discover what USPS Ground Advantage is and how it simplifies e-commerce shipping. Learn about this 2 - 5 day service and its impact on businesses. Also learn how Rush Order can save you even more than this on your shipping costs.
What is 4PL vs 3PL?
Discover the differences between 4PL and 3PL logistics models, including the strengths and weaknesses of each approach.
How to Choose the Best Fulfillment Service for Your Shopify Store
Discover how to choose the best fulfillment service for your Shopify store as we discuss how Rush Order chooses to differentiate its solutions in the market.
Understanding Retailer Compliance Chargebacks
Retailer compliance chargebacks are the dark side of selling to retailers . These penalties, imposed by retailers for non-compliance with their guidelines, can be burdensome and sometimes, unwarranted. In this post, we delve into what retailer compliance chargebacks are, real-world examples of such penalties, and most importantly, how Rush Order successfully disputes these chargebacks to protect your business from unnecessary costs.
Residential vs. Commercial Deliveries: What You Need to Know
In part 5 of our ongoing US Parcel Shipping Guide, we dive deeper into the differences between residential and commercial deliveries, focusing on how shipping carriers, specifically FedEx and UPS, calculate and apply the residential surcharge. The article offers practical guidance on how businesses can navigate these surcharges and strategically negotiate their shipping rates based on their specific shipment profiles.
Our Predictions for CX in 2030: AI + Humans
Uncover the dynamic trends shaping the future of e-commerce customer experience (CX). We'll dive into the rise of artificial intelligence driven conversational experiences that simulate human interaction, examine how AI is empowering human agents to deliver personalized service, and explore the emergence of customer autonomy in shaping their own service experiences. We'll also delve into how data is becoming a key player in curating personalized experiences and the evolution of omnichannel customer journeys.
Pricing: How FedEx, UPS, and USPS Calculate Shipping Costs
In this latest installment of our ongoing shipping guide series, we breakdown the nuances of how FedEx, UPS, and USPS charge for their services.
Seamless Integration: Elevating Your eCommerce Brand with a Superior Customer Support + 3PL Partnership
As an eCommerce brand, successfully integrating your customer support operations with your 3PL partner can turbocharge your customer experience, creating a seamless journey that keeps customers coming back. In this post, we discuss how to accomplish this integration.
How to Conduct a Successful 3PL Quarterly Business Review (QBR)
Conducting regular quarterly business reviews (QBRs) with your 3PL is one of the most powerful tools to improve your partnership. In this post, we provide downloadable QBR templates and how-to guidance to make your QBRs much more effective.
Is your ecommerce business ready to outsource to a 3PL? Take the quiz and find out!
In 5 minutes or less, answer 18 questions and we’ll send you a personalized 3PL-readiness report!
Shopify and the Fulfillment Fumble: A Cautionary Tale for E-commerce Brands
Shopify unloaded Deliverr, its fulfillment arm. Here’s a quick take on the news from Rush Order.
US Shipping 101, Part 2: A Detailed Overview of Service Levels with FedEx, UPS, and USPS
In this post, we provide a detailed overview of the different service levels offered by each carrier, helping you make an informed decision for your shipping requirements.
US Shipping 101, Part 1: A basic comparison between FedEx, UPS, and USPS
Choosing the right shipping carrier for your business is essential for timely and cost-effective deliveries. In this post we start with a basic comparison of the three major shipping carriers: FedEx, UPS, and the United States Postal Service (USPS)
The top 10 questions you should ask any prospective 3PL
When evaluating potential third-party logistics (3PL) partners for your e-commerce or physical product brand, it is essential to ask the right questions to ensure the 3PL can meet your specific needs. We’ve heard every question under the sun and decided to summarize the top 10 questions you should ask your 3PL candidates.
Behind the Scenes at Rush Order: Unveiling the Ingredients of Our Uniquely Successful CX Results
Take a look behind the scenes as we unveil the secrets of Rush Order’s end-customer support success, including our strategic use of onshore and offshore agents, cutting-edge technology solutions, and impressive performance metrics.