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Optimize & Scale

3PL & CX learnings for any DTC brand looking to build the best customer experience possible.

2023 E-Commerce Holiday Shipping Deadlines
Chrissie Nelms Chrissie Nelms

2023 E-Commerce Holiday Shipping Deadlines

Master the 2023 e-commerce holiday season with our comprehensive guide. We’ll highlight key dates, shipping deadlines, and expert tips to maximize your sales and customer satisfaction this holiday selling season.

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Shipping Insurance: What Does It Cost and Is It Worth It?
JJ Alcantar JJ Alcantar

Shipping Insurance: What Does It Cost and Is It Worth It?

E-commerce shipping comes with inherent risks, from lost packages to damages in transit. Shipping insurance can be a protective measure promising to shield shippers from potential losses. But is it all it's cracked up to be? This article delves into the intricacies of shipping insurance. We'll explore the real costs of insuring shipments, the challenges in securing claims, and the pivotal role of third-party logistics providers in streamlining these decisions.

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Understanding Retailer Compliance Chargebacks
Dana Madlem Dana Madlem

Understanding Retailer Compliance Chargebacks

Retailer compliance chargebacks are the dark side of selling to retailers . These penalties, imposed by retailers for non-compliance with their guidelines, can be burdensome and sometimes, unwarranted. In this post, we delve into what retailer compliance chargebacks are, real-world examples of such penalties, and most importantly, how Rush Order successfully disputes these chargebacks to protect your business from unnecessary costs.

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Our Predictions for CX in 2030: AI + Humans
Dana Madlem Dana Madlem

Our Predictions for CX in 2030: AI + Humans

Uncover the dynamic trends shaping the future of e-commerce customer experience (CX). We'll dive into the rise of artificial intelligence driven conversational experiences that simulate human interaction, examine how AI is empowering human agents to deliver personalized service, and explore the emergence of customer autonomy in shaping their own service experiences. We'll also delve into how data is becoming a key player in curating personalized experiences and the evolution of omnichannel customer journeys.

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How to Hire a 3PL: The Top 10 Questions You Should Ask Any Prospective Provider
Dana Madlem Dana Madlem

How to Hire a 3PL: The Top 10 Questions You Should Ask Any Prospective Provider

When evaluating potential third-party logistics (3PL) partners for your e-commerce or physical product brand, it is essential to ask the right questions to ensure the 3PL can meet your specific needs. We’ve heard every question under the sun and decided to summarize the top 10 questions you should ask your 3PL candidates.

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